Privacy Policy

1. Who we are

The Cloud Bakery is a product of MK TechLAB, a business operated by M Koszo. Service address: 13 The Sidings, Bedford MK42 9NE, England. Contact: info@thecloudbakery.co.uk

2. What data we collect

We collect: name, email address, business name, usage data, and cookies (see Cookie Policy).

3. How we use your data

To provide and improve the platform, to send transactional emails, and to comply with legal obligations. We do not sell your data.

4. Lawful basis

Contract performance (to deliver the service you signed up for) and Legitimate Interests (platform security and improvement).

5. Data retention

Account data is retained for the duration of your subscription plus 7 years (UK tax law). Anonymised analytics data may be retained indefinitely.

6. Your rights

Under UK GDPR you have the right to: access, rectification, erasure, restriction, portability, and to object to processing. To exercise your rights, email info@thecloudbakery.co.uk.

7. Cookies

We use cookies for session management and analytics. See our Cookie Policy.

8. Third parties

We use Google Analytics (analytics), Vercel (hosting), and SMTP services for email delivery. Each is bound by their own data processing agreements.

9. Changes to this policy

We will notify registered users of material changes by email.

10. Complaints

You may lodge a complaint with the ICO at ico.org.uk.